Powerley Unveils BillWise AI: A Gen AI-powered Solution for Consumers and CSRs to Transform Utility Bill Management

­Powerley, a leader in home energy management, has launched BillWise AI—a next-generation software platform that empowers consumers and customer service representatives with billing insights, disaggregated energy analysis and personalized savings recommendations. Built on a secure technology foundation designed to safeguard customer privacy, BillWise AI is the first and only tool that offers both a consumer–facing web portal and a CSR–focused dashboard—each engineered to drive operational efficiency, enhance customer satisfaction, and support regulatory compliance.

With utilities facing mounting pressure to reduce costs to serve while delivering an exceptional customer experience, BillWise AI answers common customer inquiries like "Why is my bill so high?" by delivering a clear, personalized breakdown of the customer's utility bill.

• Bill Breakdown & Forecasting: Visualizes current, prior, and predicted bills for both usage and costs
• Generative AI Savings Recommendations: Personal saving recommendations are delivered to customers proactively based on the home's characteristics and individual usage patterns
• Category Health Ranges & External Factor Analysis: Breaks down usage into key usage categories like heating and cooling, while factoring in weather, billing cycles, and program participation to identify why bill amounts changed
• Rate Recommendations: Identifies the most cost-effective rate a customer should be on based on which rates they're eligible for and their usage patterns
• Program and Rebate Referrals: Identifies programs that will help the customer stay on track with their utility bills like budget or flat billing along with eligible rates

"We've spent over a decade helping utilities innovate at the intersection of energy data analytics and customer experience," said Rahul Prakash, CEO of Powerley. "BillWise AI combines that expertise with the latest in Generative AI, energy data machine learning, and human-centered design—enabling utilities to dramatically reduce operational costs through lower call volumes and reduced average handle time."

During a current pilot with DTE Energy, BillWise AI is improving Average Handle Time (AHT) by empowering Customer Service Representatives (CSRs) with insightful, customized data to more effectively address customer needs. Furthermore, BillWise AI has achieved impressive call deflection rates, highlighting its ability to enhance the customer experience and reduce call volume.

"BillWise AI is a key step in our journey to further empower our customers to take control of their energy usage and manage their affordability," said Angie Pizzuti, Senior Vice President and Chief Customer Officer, DTE Energy. "We've also seen the benefits for our customer service team, where we're seeing shorter call times after deployment. Simply put, this technology is a win-win for our company and our customers." 

As a SOC 2, Type II certified provider, Powerley designed BillWise AI to prioritize personalization and insights while ensuring customer data remains secure. All artificial intelligence services are services run within Powerley's secure environment, minimizing exposure to third parties and preventing unauthorized access. Powerley's novel approach to generative AI also reduces the risk of hallucinations, so customers can trust every recommendation. Powerley uses end-to-end encryption and integrated single sign on to ensure customers' data is always secure.

BillWise AI is available now to utility customer service groups across North America. For more information, go here.