Tektronix Expands Gold Care Service Plans


Plan Now Covers Existing Equipment, Broader Range of Products and Geographies

Tektronix, the world's leading manufacturer of oscilloscopes, has announced the expansion of their popular Gold Care Service Plans. A key piece of the newly expanded Gold Care Service Plan is providing current customers the option to apply Gold Care to their existing eligible instrument inventory. In an effort to bring more value to more customers, the expansion also opens coverage to a broader selection of mid-range and high-performance products and now makes Gold Care accessible to customers in Canada. "The expansion of Gold Care means that Tektronix is even better positioned to help customers bring their products to market faster by minimizing downtime and increasing operating efficiency," said Ron Voigt, President, Commercial Sales at Tektronix. "We found that our customers were regularly requesting products that offered the high level of service and ease of ownership provided by Gold Care. We anticipate the continued success and growth of the Gold Care Plans and look forward to helping both new and current customers get the most value from their Tektronix product." Released in 2010, Gold Care Plans are designed to give customers a worry-free ownership experience across mid-range and high-performance instruments such as oscilloscopes and spectrum analyzers. Gold Care delivers such benefits as equivalent loaner products, coverage of customer-caused damage, including EOS and ESD, and priority access to technical support resources. Tektronix is the only test and measurement instrument provider to offer a "gold care" support option of this magnitude. "As a Lab Manager at Ericsson Sweden, I am very pleased to hear that we now can add this option on our installed base. Knowing that projects will not be delayed due to failure of instruments or probes, loaned units are available within a day or two, and that we can still meet any tight timelines on projects is invaluable. Time is money. Gold care simply makes my life easier," said Dino Terzitane, lab manager, Ericsson Sweden. The core features available in Tektronix Gold Care Plans - at a single price - include:

  • A loaner product of equal or higher performance on product failures of any type
  • Discount on factory-certified calibration
  • Coverage of customer-caused damage, including EOS & ESD
  • Priority processing of all failed products
  • Priority access to Tektronix technical support and call centers
  • Uninterrupted coverage for up to 5 total years